1. Delivery
- What areas do you cover for delivery?
We ship worldwide, including France, New Caledonia, Tahiti, Vanuatu, and even Canada. We ensure every order arrives safely, wherever you are.
- In France , delivery times are generally between 6 and 10 working days .
- For international deliveries , delivery times generally vary between 10 and 18 working days , depending on the destination.
A tracking number will be sent to you as soon as your order is shipped, so you can follow its progress.
2. Returns and Exchanges
- Can I exchange or return a piece of jewelry?We accept returns for the following reasons:
- Manufacturing Defects : If you receive a product with a manufacturing defect, please contact us within 48 hours of receiving your order to find a solution.
- Damaged Packages : If your package has been damaged during transport, please contact us within 48 hours of receipt.
Yes, if the jewelry size is not suitable, we can offer you an exchange . Additional fees may apply if the jewelry is enlarged. For any inquiries, please contact us by email at info@temirijewel.com with the following information:
- Your name and email address
- The order number
- The reason for the exchange
We will then provide you with the necessary instructions to complete the exchange.
- What are the conditions for a return?
Due to the personalization of our jewelry, we cannot accept returns for order errors or personalized items , except in the case of a manufacturing defect or damaged package.
To make a return, contact us by email at info@temirijewel.com with the following information:
- Your name and email address
- The order number
- The reason for return
We will then provide you with the necessary instructions to complete the return.
- When will I be reimbursed?
Once your return is received and inspected, we will send you an email to confirm receipt. The refund will be issued to the same payment method used for purchase, and may take up to 10 business days to appear in your bank account.
3. Jewelry Care
- How do I take care of my TEMIRI jewelry?
Our 925 silver and gold-filled jewelry requires simple maintenance. Avoid contact with seawater, cosmetics, and perfume. Store your jewelry in its box when not in use, and wipe it regularly with the included cloth to maintain its shine.
- How do I clean my TEMIRI jewelry?
To clean your jewelry, we recommend gently rubbing it with the provided cloth. If necessary, you can use a baking soda bath or other natural methods like white vinegar to revive the shine.
4. Repairs and Warranty
- Is there a warranty for my jewelry?
Yes, all our jewelry comes with a certificate of authenticity . This certificate entitles you to free repairs for 2 years from the date of purchase, for any repairs related to a manufacturing defect, subject to presentation of the certificate.
- What about repairs after 2 years or damaged pearls?
After the 2-year warranty, we offer lifetime repairs at a discounted price . If a pearl breaks or becomes damaged, we can replace it at a competitive rate, and you'll always benefit from our craftsmen's expertise to maintain the quality and shine of your jewelry.
5. Personalization
- Can I personalize my jewelry?Yes, at TEMIRI we offer several customization options to create unique jewelry that reflects you:
- Easy Personalization : On most of our jewelry, you have the option to customize the size, color, and shape of the pearls . You can choose from our Tahitian pearls and adjust each piece to your preferences.
- Send your own pearls : If you already have pearls, you can send them to us and have them mounted to your liking. We will work with you to create a unique piece that will showcase your pearls.
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Custom Projects : If you have a jewelry idea that isn't yet available in our store, we'd be happy to discuss your project and create it custom-made. Contact us by email at info@temirijewel.com to share your ideas and desires, and we'll help you create an exclusive piece.
Our team will do everything possible to bring your projects to life, whether by personalizing an existing model or creating a totally unique piece of jewelry.
6. Other questions
- Where are your jewelry made?All our jewelry is carefully crafted in our workshop in Vendée, France, where we strive to guarantee artisanal quality and personalized service.
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